Privacy Policy

1. Introduction

Jolle ("Jolle", "we", "us", or "our") provides a customer retention platform for restaurants and retail businesses in the United Arab Emirates, including WhatsApp campaign tools and the Spin-to-Win loyalty wheel. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website and platform.

2. Information We Collect

We may collect the following types of information:

• Account information: business name, owner name, email address, phone number, and password when a restaurant signs up for Jolle.
• Guest/customer information: name, WhatsApp number, and any details a diner submits when scanning a QR code or playing the Spin-to-Win wheel, collected on behalf of and with the consent of the restaurant using Jolle.
• Usage data: log data, device information, browser type, and pages visited on our website and dashboard.
• Payment information: billing details processed securely through our third-party payment providers. Jolle does not store full card numbers.

3. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Jolle platform, including the Spin-to-Win wheel and WhatsApp campaign tools.
• Allow restaurants to send WhatsApp messages and offers to their own guests who opted in.
• Improve our products, troubleshoot issues, and provide customer support.
• Send account-related notifications, billing information, and service updates.
• Comply with legal obligations under UAE law.

4. Guest Data and Consent

When a guest scans a QR code and spins the wheel, they are shown a clear consent message before their WhatsApp number is captured. Restaurants using Jolle are responsible for obtaining and honoring guest consent, and Jolle provides the tools to do so. Guest data is owned by the restaurant that collected it and is used only to send the offers and updates the guest agreed to receive.

5. Data Sharing

We do not sell personal data. We may share information with:

• WhatsApp/Meta and other messaging infrastructure providers, solely to deliver the messages our customers send.
• Payment processors, to handle subscription billing.
• Service providers who help us operate Jolle (hosting, analytics, support tools), under confidentiality obligations.
• Authorities, where required by law or to protect the rights, property, or safety of Jolle, our customers, or others.

6. Data Storage and Security

We store data on secure servers and apply industry-standard safeguards, including encryption in transit and access controls, to protect personal data from unauthorized access, alteration, or disclosure.

7. Data Retention

We retain account and guest data for as long as the related Jolle account is active, or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Restaurants can request deletion of their guest data at any time.

8. Your Rights

Depending on applicable UAE data-protection laws, you may have the right to access, correct, export, or request deletion of your personal data. To exercise these rights, contact us using the details below.

9. Cookies

Our website uses cookies and similar technologies to keep you signed in, remember preferences, and understand how our website is used. You can control cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through our website or by email. Continued use of Jolle after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at support@jolle.ae.

Instagram Integration

Instagram Data

Jolle integrates with the Instagram API (Meta Platforms) to provide automated engagement features for connected business accounts. When a business connects their Instagram account to Jolle, we access:

• Basic account information (account ID, username, profile details)
• Comments on the business's posts
• Direct messages sent to or from the business account

How We Use Instagram Data

We use Instagram data solely to enable businesses to respond to users who engage with them first — for example, automatically replying to a comment or message with a relevant response. We only send messages to users who have interacted with the business account, and always within Instagram's permitted messaging window.

What We Do Not Do

We do not: send unsolicited messages, share Instagram data with third parties, or use it for any purpose other than providing the service to the connected business.

Consent and Control

Users can opt out of automated messages at any time by replying STOP to any automated message. Businesses can disconnect their Instagram account from Jolle at any time, which immediately stops all data access and automated activity.

Data Retention and Deletion

Instagram data is retained only as long as needed to provide the service. Businesses or users may request deletion of their data by contacting us at kuldeep@jolle.ae. Upon disconnection or request, associated data is deleted within a reasonable period.

All Instagram data is handled in accordance with Meta's Platform Terms and Developer Policies.